At Fruitridge Printing, we strive to provide our clients with the best possible printing experience. If you are not 100% satisfied with your online order for any reason, please contact our customer service department. Our representative will document your complaint and create a ticket for your reference.
100% refund or reprint on any defective print orders purchased online.
All policies are subject to change without prior notification. Determination of defect is at the discretion of management. In most cases, clients will be requested to submit digital photos documenting the product defect and/or ship the defective products back to customer service. Free expedited reprint on any orders lost in transit is limited to orders less than or equal to $250. Turnaround and shipping for reprint orders will vary depending upon available production capacity and manager's discretion.
Direct mail services including printing, mailing services, list services, and design services are not subject to standard return policies. Refund or reprint on direct mail orders will be evaluated on a case-by-case basis.